google-site-verification=3D-fD_PpgQZ1mSwL9CUROxhKi1iDdx7cEbOALysBuTI Payment Policy | Artist Uprising
 

Last Updated: January 2018

 

PAYMENT POLICY​

 

Artist Uprising’s payment policy allows buyers and sellers to use various forms of payment on Artist Uprising’s mobile app, and other services. Artist Uprising's Artist, Venue/Events Organizer, and Industry users can pay with and accept payment by credit card, debit card, some bank transfer services, PayPal, and Apple Pay —only available currently in $USD, as the Artist Uprising app is currently available only in the United States. This policy explains all of your rights and obligations when using Our checkout system. This policy is a part of our Terms of Use. By using our checkout system, you’re agreeing to this policy and our Terms of Use.

1. Accepting These Terms

This document (the “Policy,” for short) sets out your rights and responsibilities when you use our checkout system. By using our checkout system, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and Artist Uprising (actually, if you transact in United States Dollars, the contract is between you and CreateGate, LLC., a holding company of Artist Uprising. Our checkout policy is also a part of our Terms of Use. By using any of our Services, you’re agreeing to the Terms of Use.

2. Overview

Artist Uprising's checkout system allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, PayPal and transactions using Apple Pay mobile payment services, (b) have those funds credited to a seller’s Shop Payment Account with Artist Uprising, and (c) have those funds deposited into a seller’s designated bank account.

Our Checkout system is only available to sellers who are at least 18 years old who register and are approved for a Shop Payment Account with Artist Uprising.

Sellers may only use our checkout system or the sale of items listed on Artist Uprising's Services, and agree to ship sold items once a payment transaction is complete and reflected in their Shop Payment Account. Artist Uprising reserves the right to terminate a seller’s access to our checkout system if the seller uses our checkout system in any other manner. Buyers may authorize a payment with any major credit or debit card accepted by Artist Uprising, with Artist Uprising Gift Cards (coming soon), by certain bank transfer services, or through Braintree/PayPal or Apple Pay.

3. Third-Party Services

Artist Uprising has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance. Artist Uprising partners with Braintree, PayPal and other licensed payment processors to facilitate card payments and other payments by buyers and to disburse funds to sellers.

 

Artist Uprising may share your personal or transactional information with those third-party service providers when it's necessary to process payments.

Artist Uprising Gift Cards are prepaid credit cards subject to the Gift Cards Policy - (this service is coming soon).

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Braintree is a third-party service, a subsidiary of PayPal. If Artist Uprising receives notice that a listing or transaction violates a third party’s service agreement, we may have to take action against your account, such as canceling a transaction, removing listings from your shop, or suspending your selling privileges. 

 

PayPal via Braintree:

Artist Uprising supports two versions of PayPal: integrated PayPal and standalone PayPal. Integrated PayPal. Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their Artist Uprising Shop Payment Account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be deposited into a seller's Shop Payment Account along with the rest of the orders. The standard Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee. Stand alone PayPal. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. Sellers who accept standalone PayPal will continue to pay PayPal fees. Please note, in certain circumstances where a seller accepts our checkout system and standalone PayPal, it may be necessary for Artist Uprising to process some PayPal transactions through integrated PayPal. For example, if a buyer chooses to pay with an Artist Uprising Gift Card and covers the remaining balance using PayPal, Artist Uprising can only process the transaction through integrated PayPal.

4. Artist Uprising’s Rights and Responsibilities

Our checkout system functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Artist Uprising's Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Artist Uprising may refuse service of our checkout system to anyone, for any reason, at any time.

Artist Uprising reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Artist Uprising's Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using our checkout system (e.g., where the buyer used a stolen or unauthorized credit card), Artist Uprising may provide limited payment protection to the seller, in the interest of fairness.

Artist Uprising maintains records associated with transactions on our checkout system and does not pass any secure data, including credit card numbers or bank account information to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Artist Uprising's Privacy Policy further explains how Artist Uprising handles user information.

Artist Uprising will send you any relevant notices regarding your use of our checkout system through email and in-app notifications.

5. Seller Rights and Responsibilities

A. Shop Payment Accounts. Our checkout system is only available to sellers who register and are approved within the app. Approved shop accounts allows sellers to track payment amounts, refunds, and fees related to transactions. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use a name he or she is not legally authorized to use. Sellers authorize us, and authorized agents, to verify the their information (including any updated information) by accessing public records and obtaining credit reports about the sellers in order to approve a Shop Payment Account. Sellers also authorize Artist Uprising to verify the sellers’ information from time to time while the sellers are using Direct Checkout. Artist Uprising verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Shop Payment Accounts are only available to individuals who are eligible to be sellers on Artist Uprising services and who have a valid credit or debit card on file with Artist Uprising, unless they are exempt from this requirement. Sellers who have bank accounts established in Austria, Germany, and the Netherlands are not required to have a credit card on file with Artist Uprising to have a Shop Payment Account.

B. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Artist Uprising, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Artist Uprising's Support Team, Artist Uprising reserves the right to issue a refund to a buyer if a transaction is found to be in violation of Artist Uprising's Seller Policy and Terms of Use.

In the event that a buyer submits a chargeback, Artist Uprising will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within ten calendar days of the request. Artist Uprising reserves the right to recoup funds associated with buyer chargebacks.

C. Communications. We will inform sellers of each transaction, or of other information pertaining to our checkout system using our standard communication procedures, including by email at support@artistuprising.com.

D. Refunds and Returns. All sales are final inside Artist Uprising. If the seller fails to ship the item within seven (7) business days, the buyer’s payment will not be processed. If the item is damaged, buyer may contact the seller directly for returns or refunds. If a refund is issued for any other reason through Artist Uprising, if there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s Artist Uprising bill.

6. Deposits

A. Shop Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s Shop Payment Account. Transactions are considered complete once the payment is approved by Artist Uprising or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s Shop Payment Account balance.

Funds in a Shop Payment Account balance are eligible for deposit (the “Available Balance”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.

B. Scheduled Deposits. Artist Uprising will instruct our payments partners to initiate a deposit of a seller’s Available Balance into the seller’s bank account every Monday ("Payment Date"). Deposits into a seller’s bank account will generally be credited within five (5) to seven (7) business days from the date Artist Uprising initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.

The Payment Date will fall on the next day business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the scheduled Payment Date by using the tools provided by us in the Shop Payment Account, the following deposit will be initiated on the day selected by the seller, and the next scheduled deposit will continue to be on the following regularly scheduled Monday. When a seller either initially provides or later changes his or her bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next scheduled Monday after a period of five (5) calendar days from the date of the requested change.

C. Holds and Delays. In some cases, deposits to sellers’ bank accounts could be temporarily delayed by an issue at Artist Uprising, at Artist Uprising's third-party service providers, or at a seller’s bank. We’ll do our best to communicate with the affected sellers as soon as we can.

If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s Shop Payment Account.

If Artist Uprising places a hold, a deposit delay or a reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.

We always work hard to avoid and minimize any delays. However, please note that Artist Uprising is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.

D. Escheatment. If funds cannot be deposited into a seller’s bank account, the funds will be made available in the seller’s Shop Payment Account balance. It is the seller’s sole responsibility to update his or her bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, Artist Uprising will escheat the funds to the relevant government authority in order to comply with escheatment laws.

 

7. Recoupment

A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, or (d) a seller does not act in accordance with Artist Uprising's Terms of Use or any policy thereunder.

B. We may obtain reimbursement of any amounts owed by a seller to Artist Uprising by deducting from future payments owed to the seller, reversing any credits to the seller’s Shop Payment Account balance, charging the seller's credit card on file, charging the seller’s bill, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement.

 

8. Payment Processing Fees

A. Overview. Artist Uprising charges a fee (the “Payment Processing Fee”) for processing each transaction through our checkout system. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your Shop Payment Account. Unlike other fees charged by Artist Uprising, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill. Our fees:

Sales under $30USD: 10% of sale + .30cents

Sales over $30USD: Flat 12% of sale

B. Interest. In the United States, Artist Uprising may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay Shop Payment Account Available Balances to sellers.

9. Reporting Obligations

Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States that meet both of the following thresholds in a calendar year (reporting):

A. More than $20,000 USD in gross sales, and

B. More than 200 transactions.

To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to Artist Uprising.

10. Termination

Sellers may terminate this contract and their acceptance of our checkout system t any time by adjusting the Settings in their account with Artist Uprising. Artist Uprising may also terminate or suspend a seller’s use of our checkout system at any time.

Upon termination, any non-disputed available balance will be deposited into a seller’s bank account. Artist Uprising reserves the right, upon termination of access to our checkout system, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller's Shop Payment Account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.

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